[aiLotto Software] Customer Support -- Tech Note #1
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Computer Appears To Be Hanging:
How To Make Certain Program Is Working
Applies to: LottoPirate All Active Software and Operating
Last updated: Monday February 09, 2004.
Users of the LottoPirate have observed that upon initiating several commands
in the number creation modules after clicking the buttons the software appears
to stop working. This is normal and depending on the speed of your computer a
progress bar will be initiated that will provide a gauge on how complete the
process is. The program does use up all of your computer systems resources
and again depending on the processor speed will take several minutes or hours to
complete all of the operations required. Users used to traditional software
where immediate reaction is obtained upon clicking buttons will not observe
similar performance with the LottoPirate software package. Our algorithms and
detailed nature of calculations completed provide a more thorough analysis than
other known lottery software packages. In order to do this it is necessary to
use all of your computers system resources. We suggest you use the LottoPirate
during time periods where you do not require the use of your computer for other
With certain operating systems it has also been observed that where power
settings are set for hard drives to shutdown after a prescribed period the
system will appear to have failed. The wakeup function will depending on the
operating system not re-activate the software as planned. It is suggested that
you set your system to have the hard drive(s) option set to never shut down
while using the LottoPirate.
Similar concerns have also been noted for screen savers where the program
appears to have stopped functioning when the screen saver is deactivated. Again
the program uses all of the computer resources and the next stage of
computations or computer screens will not appear until the current operation is
being completed. The best procedure upon deactivating the screen save is to
allow the current process to end. Upon ending a process the LottoPirate will
provide the updated screen in the correct sequence used for all computations.
Note: We do not recommend shutting your computer off and
attempting to start the program again unless it is known that your computer
system has frozen. You can determine this by using control-alt-delete keystroke
sequence. If this procedure does not produce any immediate changes or the Close
Program dialog box you should then restart your computer as you would normally
do when the system is hanging. Upon restarting the program we recommend you use
the Repair Database Utility and Compact the Database Utility to reset the
program. Failure to do this will give the appearance of the software being
damaged. Unless the program is stopped prematurely by an electrical failure
corruption of the LottoPirate program modules will not occur. Where corruption
of the program has occurred we recommend you re-install the software
1. To assist you in making the correct settings for your hard drive(s) and
screen saver please consult your Windows operating system manual or online help
service. We continue to make improvements to our algorithms and methods of
calculation to minimize the inconveniences caused by the software.
2. We recommend that you also defrag your hard drive frequently to improve
the performance of the LottoPirate.
3. We recommend that prior to the use of the software you use the Compact
Database Utility to insure the database does not exceed the 1.0 gigabit limit
imposed on the underlying database size.
4. Should you require further assistance or explanation email support is
available at firstname.lastname@example.org.
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